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Warranty

WARRANTY
All Tuscany Leather products are covered by a 24 months warranty starting the day of the delivery as stated in the Guarantee Certificate provided with each product. In case there are any problems the customer should contact us and providing pictures of the defect.
Our products are realized with 100% genuine Italian leather, and they are made in Italy.
The leather we use may have differences in color shade, this is due to the particular tanning process. This is not to be considered a defect, it is rather a distinctive feature. Each item is carefully crafted and undergoes an accurate quality control. It is possible, however, that products have small imperfections deriving from the tanning and manufacturing process. We are also able to offer a repair service even after the warranty has expired to ensure the durability of the product. If you need a repair or spare parts, please contact us and we'll be glad to help.
If you think you have received a defective product, please contact our Customer Service within 48 hours upon the delivery providing the order number and your telephone number. Once we have established that there is a production defect we will send you a new product as soon as possible. We can ask you a photographic documentation which shows the problem. It is very important that you stick to the deadlines in order to ensure the correct procedures can be started. Please note that you have to sign the parcel unchecked if you notice that the box is damaged. Contact our Customer Service within 24 hours and describe the problem.

This warranty applies only to the original purchaser and does not cover damage from normal wear and tear, accident, abuse, or the normal breakdown of colors and materials. Luggage damage incurred during airline handling is not covered by this warranty, and claims in such cases should be made directly with the airline. We reserve the right to charge the customer any costs incurred for product verification and shipment of the same if it is undamaged and functioning, that is, it is missing the alleged lack of conformity.

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